将呼叫中心系统放在云端有什么好处?

摘要:米领通信认为,未来全球新增座席的十分之一都将采用云平台,20%的企业将采用按需使用的云呼叫中心解决方案,越来越多的企业都将选择使用云平台,所以说呼叫中心云平台前景十分广阔。

将呼叫中心系统放在云端有什么好处?

将系统放置在云端是近些年来互联网技术的一种重要突破,并且现在已是日趋成熟,这种技术存在的方式称为:云平台。在呼叫中心行业,称为SaaS平台,它涵盖通话管理、客户关系管理、座席管理、报表管理、业务管理等传统呼叫中心所有功能。

  一些企业受传统观念影响,选择自建呼叫中心来自主管理维护,达到企业内部信息安全、稳定的数据化。但是却不得不面对建设成本高、周期长、维护困难、升级麻烦、见效慢等一系列麻烦。

  而呼叫中心云平台就不一样了,它不需要企业购买任何硬件设备、雇佣软件开发人员、运维人员,通过上网登陆的方式即可操作呼叫中心系统内的功能。并且可灵活对接、同时兼备自建呼叫中心的种种优势,让企业体验到自建呼叫中心的安全、稳定、便捷。

  当客户拿起电话想要与企业建立沟通却最终只是无尽地等待,那些平日里正常接通的客服开篇问候语,在风雨天显得格外温馨体贴!

  抗击台风等天灾,如何保证企业呼叫中心正常服务、客户能够正常得到需求的服务,自建呼叫中心很容易受天气影响无法正常使用,而云端呼叫中心,因服务器系统架构放置在外地,危急时刻,呼叫中心仍能正常接通,无疑给客户打了一剂强心针。尤其是对于7*24小时服务的企业来说,若与客户长时间处于失联状态,就会拉低企业的客服质量,进而影响客户对企业的信任度。

  米领通信认为,未来全球新增座席的十分之一都将采用云平台,20%的企业将采用按需使用的云呼叫中心解决方案,越来越多的企业都将选择使用云平台,所以说呼叫中心云平台前景十分广阔。

Placing systems in the cloud is an important breakthrough in Internet technology in recent years, and is now becoming increasingly mature, the way this technology exists is called: the cloud platform. In the call center industry, called SaaS platform, it covers all functions of traditional call center, such as call management, customer relationship management, seat management, report management, business management, etc.

Influenced by traditional concepts, some enterprises choose to build their own call center from the management and maintenance, to achieve internal information security, stable data. But we have to face a series of troubles, such as high construction cost, long cycle, difficult maintenance, upgrade trouble, slow effect and so on.

The call center cloud platform is different, it does not require enterprises to buy any hardware equipment, employ software developers, operations and maintenance personnel, through the way of online landing can operate the call center system functions. And flexible docking, and at the same time have all the advantages of self-built call center, so that enterprises experience the safety, stability and convenience of self-built call center.

When a customer picks up the phone and wants to establish communication with the enterprise, but ultimately just endless waiting, those normal connection of the customer service opening greetings, in stormy weather seems particularly warm and considerate!

Fighting typhoons and other natural disasters, how to ensure the normal service of enterprise call centers, customers can get the normal demand for services, self-built call centers are vulnerable to weather impact can not be used normally, and cloud call centers, because the server system architecture is placed outside, critical moments, call centers can still be connected to normal, no doubt to The client took a shot in the arm. Especially for enterprises with 7 * 24 hours service, if they are out of touch with customers for a long time, it will lower the quality of customer service, and then affect the trust of customers to the enterprise.

According to Mi Ling Communications, one-tenth of the new seats in the world will use cloud platforms in the future, 20% of enterprises will use cloud call center solutions on demand, more and more enterprises will choose to use cloud platforms, so the future of call center cloud platform is very broad.

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呼叫中心系统,呼叫中心云平台

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